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Delivering criticism in the workplace can be difficult. Not everyone is a fan of giving it, nor experienced enough to share it effectively. Here Aimee Bateman will show you how to deliver it to your colleagues, build rapport and most importantly, ensure it is well received. She'll provide you with tips and tricks to conduct meetings, identify areas for improvement and leave a conversation with a productive outcome.
- avoid common mistakes people often make when they have to deliver criticism.
- build rapport, how to build trust and empathy with your colleague.
- turn your criticism into a positive by maybe an improvement area something that they just need to improve on.
- ensure you criticism is received well and acted upon.
In this course we will cover how to:
Hi I’m Aimee Bateman, career coach and founder of Careercake.
In this course, I’m going to talk you about how to achieve something that is quite difficult. Delivering criticism in the workplace but positively and effectively.
We can all think of a time whereby someone has given us feedback and it wasn’t the most tactful way. Maybe we’ve gone away with a mix of emotions. Maybe we felt angry, maybe we felt hurt and maybe we felt really demotivated.
I know that we can all think of a time whereby we have had to give someone else feedback and it wasn’t what they wanted to hear and before we did it we might have sat there completely stressed about it.
Maybe their presentation style wasn’t great or maybe the way they talk to other colleagues isn’t the best.
Whatever it is we have to communicate, we want a positive outcome, we don’t want to hurt anybody’s feelings but at the same time we do need to give this feedback.
People often say “I want criticism, I can take it, feedback is a gift.” In fact, I say it all the time because I do think I am very good at taking criticism. I’m a bit unique like that and I actually love it, but even taking that on board, there is still an effective way to deliver it, a way that minimises any negative impact.
In this course we will cover:
How to avoid common mistakes people often make when they have to deliver criticism.
How to build rapport, how to build trust and empathy with your colleague.
How to turn your criticism into a positive by maybe an improvement area something that they just need to improve on.
Ensure you criticism is received well and acted upon.
Now, what I want to just say is that I know that delivering criticism can be quite stressful but I promise you that you can do this and sometimes if it’s done really well come out of it with an even better relationship with your colleague. I’m going to tell you how to do that, so let’s get started!
Cristian Demetrescu – 19 March 2020
Excellent course with authentic advice on conflict management