As a manager, conflict will be something that you will have to deal with, probably more regularly than you thought would be the case when you were first given the job. Take this course and let Dr Barrie Kennard show you how to de-mystify it and learn how to devleop the confidence in your own ability to deal with it.
- How to recognise potential workplace conflict.
- How to understand the type of conflict you are dealing with.
- How to resolve workplace conflict.
- How to use workplace conflict to enhance performance.
As a manager, conflict will be something that you will have to deal with, probably more regularly than you thought would be the case when you were first given the job! My advice is never to be afraid of conflict, be good at it....it is your job.
In this course, leadership and management consultant, Dr. Barrie Kennard will give you some practical tips and advice on 4 distinct areas;
1. How to recognise potential workplace conflict.
2. How to understand the type of conflict you are dealing with.
3. How to resolve workplace conflict.
4. How to use workplace conflict to enhance performance.
Conflict can be a destructive force in any workplace if it is not managed properly, BUT a level of conflict is not necessarily a bad thing. Just as it is now recognised that some level of stress can have a positive effect upon workplace performance it is also true that a zero level of conflict can be a barrier to creativity and can produce a stagnant workplace.
The key to minimising the negative effects of conflict in work lies in the way it is managed and in the next 40 minutes or so I am going to run through some practical, proven tips that will help you to become more effective, and as a result also reduce your own stress levels!!
I think that to manage conflict effectively you need to understand how it is coming about, where did it start, is it based in fact or hearsay, is it being manipulated and is it personally aimed at you as the manager. If we can work through these questions we can de-mystify them and also give you the confidence in your own ability to deal with each one confidently, professionally and most important you retain your standing as a good manager.
Having said all that, it is UNRESOLVED conflict that is dangerous, your job is never to let that situation come about.
Sue snowball – 25 May 2017
Barrie talks not just sense but critically also outlines basic strategies to help managers understand and deal with workplace conflict effectively. It is a delightful and highly practical mini 'tool kit' which boils the essential conflict skills down to some simple strategies to try. He challenges the watcher to question themselves, reflect on their current styles and self -awareness and begin to apply new knowledge, skills and behaviours (all gained in only 18 minutes) to real life. Clearly a bite sized session which could have an immediate and powerful impact. The best ‘coffee break learning’ you could have.
Sarah John – 15 May 2017
Effective management of conflict is a key skill that all managers need to be successful in the workplace; conflict can come from external and internal sources and managers need to be prepared, this succinct overview provides clear direction and ideas to aid the resolution of conflict before it escalates. Sarah John, Director Acorn Learning
Helen Iles – 15 May 2017
A spot-on overview of the importance of nipping issues in the bud before they have a chance to escalate. As well as individual impact, we're all well-versed on how unresolved conflict eats into management time and resources, not to mention cost implications, and this bite-size guidance offers useful practical tips to minimise individual and organisational risk.