1. Introduction to this Policy
1.1. This website is brought to you by Careercake Limited (“we”, “us” or “our”). We are a company registered in England and Wales under company number 09715695 and have our registered office at 60 Cathedral Road, Cardiff, CF11 9LL.
1.4. We may update this Policy from time to time in accordance with clause 15 below. This Policy was last updated on 23/05/2016.
2. Data Protection
2.1. References in this Policy to:
2.1.1. “Data Protection Law” means the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended from time to time, and all other applicable privacy and data protection laws and regulations, as well as any guidance and/or codes of practice issued from time to time by the Information Commissioner; and “Personal Data”, “Data Controller” and “Data Processor” and “processing” shall have the meanings given under applicable Data Protection Law.
2.2. For the purposes of the Data Protection Act 1998, we (Careercake Limited) are the Data Controller and therefore we are responsible for, and control the processing of, your Personal Data in accordance with Data Protection Law. “Personal Data” has a legal definition but, in brief, it refers to information from which a living person can be identified. Such information must be protected in accordance with Data Protection Law.
3. Information we may collect about you
3.1. We will collect information about you when you visit our Site, sign up for an account with us, sign up to receive emails from us or do business with us through our Site (including ordering services from us or accessing content on the Site). This information may include your name, your contact details (including postal address, email address and telephone number), your payment details (i.e. relating to any payment you make to us in connection with our services), any other information we request from time to time to enable us to provide our Site and services to you, and any other information you provide to us (together the “Information”). Some of the Information may constitute or include Personal Data.
3.3. Occasionally we may receive information about you from other sources which we will add to the information we already hold about you in order to help us carry out the activities listed below.
4. How we use your Information
4.1. We will process your Information for the following purposes:
4.1.1. to help us identify you and any user accounts you hold with us;
4.1.2. to provide services to you through the Site;
4.1.3. to administer user account and any services you order from us;
4.1.4. to conduct research, statistical analysis and behavioural analysis;
4.1.5. to provide insights based on aggregated, anonymous data collected through the research and analysis referred to at 4.1.4 above;
4.1.6. to contact you in relation to your account and/or any services you request from us;
4.1.7. to contact you for marketing purposes (see 'Marketing and opting out' below);
4.1.8. to prevent or detect fraud;
4.1.9. to bill and fulfil order(s);
4.1.10. to customise the Site and its content to your particular preferences;
4.1.11. to notify you of any changes to the Site or to our services that may affect you;
4.1.12. for security vetting; and
4.1.13. to improve our services.
5. Your consent
By submitting your Information you consent to the processing of that Information as set out in this policy.
6. Marketing and opting out
6.1. We may wish to provide you with information about special features or about our other service or products we think may be of interest to you. If you would rather not receive this marketing information, or you no longer wish to receive it, you can always opt out (see below).
6.2. We may also want to provide you with information we think may be of interest to you from carefully selected third parties. If you would rather not receive such third party information from us, or you no longer wish to receive it, you can always opt out (see below).
6.3. You have the right at any time to ask us to stop processing your information for direct marketing purposes. If you wish to exercise this right, you should contact us by sending an email to firstname.lastname@example.org giving us enough information to identify you and deal with your request. Alternatively you can follow the unsubscribe instructions in emails you receive from us.
6.4. We will not provide your information to third parties for marketing purposes.
7. Disclosure of your information
7.1. We may disclose your Information to:
7.1.1. other companies within our group;
7.1.2. our agents and service providers who help us to provide our services (and we will ensure they have appropriate measures in place to protect your Information);
7.1.3. organisations (as defined below) in accordance with clause 8 below;
7.1.4. law enforcement agencies and/or HMRC in connection with any investigation to help prevent unlawful activity; and
7.1.5. third parties if you have specifically consented to us doing so.
7.2. If our business is sold or integrated with another business your Information may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
8. Keeping your Information secure
8.1.From time to time we may partner with schools, colleges, companies or other organisations (“Organisations”) and allow them to pay for certain individual users (“Sponsored Users”) to access the videos and other content available on our Site.
8.2.If you are a Sponsored User we may provide your Information, including information relating to your use of the Site, to the Organisation which is sponsoring your user account for monitoring and administration purposes.
We may monitor and record communications with you (such as telephone conversations and emails) for the purposes of provision of services, quality assurance, training, fraud prevention and compliance purposes.
10. Information about other individuals
If you give us information on behalf of a third party, you confirm that the third party has appointed you to act on his/her/their behalf and has agreed that you can: give consent on his/her/their behalf to the processing of his/her/their Information; receive on his/her/their behalf any data protection notices; and give consent to the transfer of his/her/their Information abroad (if applicable).
11. Overseas transfers
The Information you provide may be transferred to countries outside the European Economic Area ('EEA') that do not have similar protections in place regarding your data and restrictions on its use as set out in this Policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your Information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your Information you consent to these transfers for the purposes specified in this Policy.
12. Your rights
12.1. If you are an individual, you have the right (subject to the payment of a small fee) to request access to Personal Data that we may process about you. If you wish to exercise this right, you should put your request in writing to us giving us enough information to identify you and deal with your request.
12.2. We want to ensure that Information we hold about you is accurate and up to date. If any of the Information that you have provided changes or if you become aware of any inaccuracies in such Information please let us know in writing (e.g. by emailing us at email@example.com giving us enough information to identify you and deal with the change or correction (as applicable).
13.2. Our software will issue cookies to your system when you access and use the Site and you will be asked to consent to this at the time (e.g. when you first visit our website). Cookies do not affect your privacy and security since a cookie cannot read data off your system or read cookie files created by other sites. You can set your system not to accept cookies if you wish (for example by changing your browser settings so cookies are not accepted), however please note that some of our Site features may not function if you remove cookies from your system.
13.3. If you access the Site via a mobile application or other software application then you will be required to accept this Policy, including these provisions relating to cookies, as part of the sign-up process.
14. Changes to this Policy
14.1. We keep this Policy under regular review and may change it from time to time. If we change this Policy we will post the changes on this page, and place notices on other pages of the Site as applicable, so that you may be aware of the Information we collect and how we use it at all times. You are responsible for ensuring that you are aware of the most recent version this Policy as it will apply each time you access the Site.
14.2. This Policy was last updated on 06/07/2016.
15. Links to other websites
Our Site may contain links to other websites. This Policy only applies to our Site. If you access links to other websites any Information you provide to them will be subject to the privacy policies of those other websites.
16. Contact us
We welcome your feedback and questions. If you wish to contact us, please contact us on firstname.lastname@example.org